Dan,

I spoke to Karrie last week to tell her how pleased we were with the job done by your company and thought it might also be a good idea to pass it along to you. The garage floor came out terrific and what a difference it makes since the old concrete floor was such a mess. I just thought you might also like to know that Rafael, Dustin and Louis were easy to deal with and they were very respectful of our property. They all spent a great deal of time making sure that the work they were doing was done to the best of their abilities and Rick and I appreciate that a lot. They all went above and beyond what was intended and turned out a first rate job. The garage looks like a totally different place.

Rafael obviously likes his job and takes great pride in what he does and we followed his suggestions and painted the garage walls! We had to because the concrete color of the walls just didn't do the floor justice!

I thought you should know that Karrie was terrific to deal with. She was always available and very helpful whenever Rick called her. She's a definite asset.

Again, thank you for a first rate job and we're very happy to have dealt with your company.

- Rick and Shelda (2-car garage)

Dear Dan,

I'd like to compliment your company for the excellent service you provided to resolve the moisture issue with my garage floor. I would like to further recognize that you went beyond the manufacturer's warranty, re-applying the topcoat to the entire garage floor to insure uniform color.

Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Northeast Flooring Solutions for years to come.

- Kevin (Epoxy system and vapor mitigation for garage)

Dear Dan,

I have heard it said that you measure a man by his actions when things go wrong, not when things go right. Well you were certainly tested with the horrible results of the poor installation of my flooring. I was so scared that you would not acknowledge that there was anything wrong, or tell me that is the best result that I could expect, or perhaps just tell me that's what I picked and that's how it is. But, no, you supported me right from the start; you agreed it had to come out. I did not have to pay for a disaster. You stood behind everything you said and I ended up with a floor that I am really happy with.

I am so glad I was dealing with an honest businessman, and a reliable business.

- Barbara (Wood floor)

Dear Dan,

It was so worth the wait. We have given your cards out and have told the board to publish your company in the community newsletter, saying that anyone is welcome to come and check our new garage floor out. We "double love" our epoxy floor.

- Helene (2-car garage)

Dear Dan,

My words can't express my gratitude for your staff and the job they did in my kitchen. I had a hard time believing that you would be able to go over my old ceramic tile and make my linoleum look right... my wife is very particular. Mike did a great job on the floor especially with all the intricate cuts he had to make to fit around our wood trim.

It's such a pleasure to walk into our home again and see our kitchen come to life. Your company should be commended for your expertise and if we have work in the future you can be assured we will come back to Northeast Flooring.

- Milt (Armstrong Cushionstep resilient flooring)

Dan,

It took me years to begin the work on the addition to my home. So of course I wanted everything to be perfect! The tile and hardwood you assisted us in choosing made our addition a welcome part of our home. Jason and Gary were outstanding. Their work ethic, installation knowledge, and dedication to getting the job done even on the hottest days of the year really made me appreciate everything that Northeast Flooring did for us. We are having a grand opening soon and we truly hope that you and your office can all come by and help us celebrate our new home.

- Gerry (Ceramic tile and hardwood for game room)

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